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Customer Satisfaction Survey (CSI)
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SERVICE INITIATION
Timeliness of handover process from Reception to Delivery.
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SERVICE ADVISOR
Attention and Courtesy of Service Advisor. And responsiveness to your query.
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DEALER FACILITY
Convenience of finding Customer Service Facilities (Customer lounge, washrooms, parts/cashier counter, etc.) and cleanliness of the dealership
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SERVICE QUALITY
Did the service center deliver your vehicle at promised delivery time.
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How do you rate the overall quality of repair work performed on your vehicle.
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VEHICLE DELIVERY PROCESS
Timeliness of vehicle delivery process (time waiting to be attended, completing paperwork and picking up vehicle)
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LOYALTY TOWARDS SERVICE
Please rate how likely you rate the quality of car serviced at this Toyota Dealership and would you recommend others in the future to us.
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What problems did you encounter?
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